CONVERSATION INTELLIGENCE
EVERY CONVERSATION.
EVERY OPPORTUNITY.
EVERY ANSWER.
MOST BUSINESSES ANALYZE SALES.
WE ANALYZE THE CONVERSATIONS THAT CREATE THEM.
Conversation Intelligence transforms every inbound call into actionable operational data, revealing what your customers need, how your advisors perform, and where your next opportunity is hiding.
EVERY CALL TELLS A STORY.
WE HELP YOU READ IT.
Most shops know how many calls they receive.
Very few know what actually happens during those conversations.
APPOINTMENTS
MARKETING ROI
CUSTOMER INTENT
DID YOUR ADVISOR ASK FOR THE APPOINTMENT?
DID THEY BUILD VALUE BEFORE GIVING THE PRICE?
DID THE CUSTOMER MENTION ANOTHER SHOP?
DID SOMEONE SPEND FIVE MINUTES ON THE PHONE ONLY TO HANG UP WITHOUT BOOKING?
ADVISOR PERFORMANCE
MISSED OPPORTUNITIES
Without Conversation Intelligence, those answers disappear the moment the call ends.
WE CAPTURE THEM AUTOMATICALLY.
WHAT WE MEASURE
BOOKING PERFORMANCE
HOW MANY OPPORTUNITIES BECOME APPOINTMENTS?
Measure booking percentages across advisors, services, stores, and time periods. Know exactly where appointments are won - and where they're slipping away.
Appointment Rate
Closing %
Advisor comparisons
Daily trends
CUSTOMER INTENT
UNDERSTAND WHY CUSTOMERS ARE CALLING.
Automatically categorize every conversation. No tagging. No manual work. Just clean data.
Tires, Brakes, Oil Changes
Warranty
Fleet
Suspension
CONVERSATION QUALITY
WHAT SEPARATES TOP PERFORMERS?
Identify the habits that create better customers. Turn your best conversations into repeatable processes.
Did advisor ask for names?
Offer an appointment?
Offer financing?
Handle objectives effectively?
MISSED OPPORTUNITY DETECTION
FIND THE MONEY YOU DIDN'T KNOW YOU LOST
Automatically identify and organize the follow-up before the opportunity disappears.
Every unbooked tire quote. Every price shopper that walked away.
Every customer left on hold.
WHY IT WORKS
BUILT FOR PEOPLE
WHO RUN SHOPS.
Our reports are designed for shop owners, service managers, and operators who need answers.
IF SOMETHING NEEDS ATTENTION... YOU'LL KNOW.
IF SOMEONE IS IMPROVING... YOU'LL SEE IT.
IF REVENUE IS LEAKING... YOU'LL FIND IT.
UNCOVER WHAT IS BEING SAID
WHY SHOPS START HERE
Conversation Intelligence is the first step in every Auto Shop Agents engagement because you can't improve what you don't understand or measure.
Once you know what's happening on your phones, you can confidently introduce coaching, AI phone coverage, practice programs, and automation where they will have the largest impact.
01
UNDERSTAND
Understand what is happening on your phones with conversation intelligence and call analysis.
02
AUTOMATE
Strengthen your teams conversation skills through coaching, feedback and AI-powered practice.
03
IMPROVE
Implement AI where it creates immediate impact and protects every opportunity.